2024 SPEAKERS

Michael Bair

Michael Bair

SVP, Customer Experience

FIGS Inc

Christopher Vice

Christopher Vice

Chief Design Officer

Studio Science

T.S. Balaji

T.S. Balaji

VP Digital & Customer Experience

Cox Communications

Rebecca Jones

Rebecca Jones

President

Mosaicx

Robin Raymond

Robin Raymond

Vice President of Customer Experience

Synchrony Financial

Donna Reed

Donna Reed

Chief Revenue Officer

InteLogix

Michelle Billinger

Michelle Billinger

VP of CX Design

Synchrony Financial

Lauren Morris

Lauren Morris

Director of Product Management

Mosaicx

Charles Spence

Charles Spence

VP of Technology Strategy

Cigna Healthcare

Harrison Tingler

Harrison Tingler

Director of Sales

Echo AI

Heather Gillbanks

Heather Gillbanks

Vice President Customer Service & Customer Experience

Herff Jones

Neha Dutta

Neha Dutta

VP, Data-led Customer Experience

EXL

Colin Crowley

Colin Crowley

VP, Customer Support

Maven Clinic

Joanna Palmer

Joanna Palmer

CX Client Principle

RingCentral

Darren Stavely

Darren Stavely

Vice President Operations

Corpay

Tope Sadiku

Tope Sadiku

Global Head of Digital Employee Experience

Kraft Heinz

Jaysa Boyer

Jaysa Boyer

Head, Employer Engagement

Ultimate Medical Academy

Heramb Dandekar

Heramb Dandekar

Global Director, User Experience (Cross-brand Strategy & Execution)

Whirlpool Corporation

Le Quiche Singletary

Le Quiche Singletary

Enterprise Customer Service Director

Pediatric Associates

Luke Williams

Luke Williams

Senior Director, CX Measurement & Insight Strategy

Microsoft

Tracy Grushcow

Tracy Grushcow

Senior Director of Ambulatory Access & Central Scheduling

University Hospitals

Matthew Mohr

Matthew Mohr

Director, Customer Experience

Eaton

Mike Beaubrun

Mike Beaubrun

Director, Global Head of Customer Experience

Condé Nast

Clare Santos

Clare Santos

Director, Knowledge & Quality, Customer Experience

Aviso Wealth

Connect with Like-Minded Peers

Because of the unique structure of the Exchange, benchmarking & networking are more productive with shared challenges, insights, and goals during scheduled and unscheduled activities.

Exclusive

The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer centric vision that will turn customers into advocates.

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

Project Analysis

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury. Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

HEAR WHAT EXECUTIVES HAD TO SAY: 

"The business meetings have opened up my eyes to the options that are available to us as a provider of service to our customers. There’s a lot of innovative technology out there, everybody has their different perspective on the best way to do it and I’ve been able to take little bits of ideas from each one and determine what’s best for AutoCar. Ultimately, the vendors and partners here were fantastic, and they have some great options available for anybody that’s looking for solutions to improve their customer experience.” 
Chief Experience Officer, AutoCar

"The 1:1 meetings have been very important in terms of introducing me to solutions from organizations that I otherwise would not have known existed. And these organizations are providing solutions that are pertinent to some of the pain points that we’re going through, are pertinent to some of our enterprise level strategic initiatives." 
Director of Marketing Retention, Healthfirst

"There is a lot of value that I got in the few days which you may not get from a large conference with a lot of other customers. It was very targeted and a lot of prep that the team put into it, it was very meaningful, purposeful, and valuable of my time.”
Senior Director, Engineering for Customer Service Technology, eBay