Why attend GovCC - Government Contact Centre Summit 2024?

• Enhance Your Government Service Delivery: Learn innovative strategies from leading experts on improving service delivery across government agencies, addressing both digital and non-digital-first environments​​.
  
  
• Transformative Technology Insights: Discover how strategic tech investments can revolutionize government operations and elevate customer experiences, exemplified by real-world case studies from entities like the Department of Mines Industry Regulation and Safety Western Australia​​.
  
  
• Interactive Learning Opportunities: Engage in intimate discussion groups and workshops tailored to address your most pressing challenges, providing practical solutions and fostering collaborative problem-solving​​.
  
  
• Expert Panels on Innovation and Change: Gain valuable insights from panel discussions on driving change and fostering innovation within complex government organizations, featuring high-profile leaders like Jarrod Howard and Ben Thompson​​.
  
  
• Employee Engagement Strategies: Explore methods to boost employee engagement and performance, with sessions focusing on upskilling staff, managing performance in complex scenarios, and motivating your workforce​​.
  
  
• Networking with Government Leaders: Connect with peers and thought leaders from various government sectors during dedicated networking sessions, including GovCC Connect Networking Drinks, to share experiences and forge valuable partnerships​​.
  
  
• Case Studies on Community Empowerment: Learn from the Queensland government’s initiatives on empowering local communities through job-creating projects like the Palm Island contact center, and apply these lessons to your own initiatives​​.
  
  
• Customer Feedback Utilization: Master the art of building and leveraging Voice of Customer reports to prioritize improvements and navigate negative feedback effectively, enhancing the overall customer experience​​.
  
  
• Accessibility in Service Design: Participate in workshops designed to help your organization become more inclusive by building accessibility into service design, ensuring your services meet the needs of all customers​​.
  
  
• Innovative Customer Experience Approaches: Discover new approaches to customer experience (CX) that can transform interactions and improve service outcomes without stretching your resources, shared by experts like Lee Duffin from Tourism Central Goldfields Shire​​.

By attending GovCC - Customer Contact Week for Government in Melbourne, you'll gain actionable insights, practical tools, and invaluable connections to drive excellence in public service delivery across Australia and New Zealand. This event is tailored to meet the needs of both state and federal government contacts, ensuring relevance and impact for all attendees.

CHECK  OUT THE AGENDA FOR FULL SPEAKER LINE UP AND SESSIONS!

Who attends?

The Government Contact Centre Summit caters for organisations of all shapes and sizes.

Titles in attendance: 

• Chief Information Officer
• Chief Executive Officer
• Head/Director of Customer Service
• Operations Manager
• Contact Centre Manager
• Service Delivery Manager
• Head/Director of Workforce Management