Catherine Veronesi
Customer Service Operation Manager, Customer Service
City of Sydney

Fran Southward
Assistant Commissioner,Customer Service & Solutions Service Delivery
ATO

Chris Jones
Contact Centre Manager
Australian Maritime and Safety Authority

Simon Leese
Contact Centre Manager
South East Water

Damien Robinson
Senior Customer Service Advisor,
Blue Mountains City Council

Cathie Angelkovic
Assistant Director, Client Contact, State Debt Recovery
State Debt Recovery Collection Centre

Peter Bell
Group Manager Customer Support Services,
Warringah Council

Jennifer Bednar
Manager Corporate Affairs
Yarra Ranges Council