DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES

28-29 October 2025, Melbourne, Victoria

Awards | 19th Annual Government Contact Centre Summit 2019

Welcome to the Government Contact Centre Week Awards 2019

Give your Contact Centre team the recognition it deserves!

The 19th Annual Government Contact Centre Week is delighted to announce our Annual GOV CC Excellence Awards: our chance to recognise and celebrate the achievements within the industry.

If your team has gone above and beyond in the pursuit of Contact Centre Excellence, apply for the following awards to reward your colleagues.

Gov CC Awards

Award Categories:

The following award categories will be judged by expert advisory panel members and the results will be
revealed during the Awards Ceremony.

How to Apply:

Simply request the application forms below and email your completed forms to contactcentreawards@iqpc.com.au to apply.

Don't forget to provide us with your contact details so we can get in touch, and photos of your happy Contact Centre team at work #GovCC19

Best Contact Centre (Under 30 seats)

 

Best Contact Centre (Over 30 seats)

 

Best People and Culture

 

Best Flexible Working Strategy

 

Contact Centre Leader of the Year



Complimentary attendance to the Awards Ceremony are included with your ticket to the Summit.


Questions?

If you have any questions or would like to find out more about the Awards, please email us at contactcentreawards@iqpc.com.au.

Submissions close 21st June 2019

Good Luck!  #GovCC19