Creating A Cx Focused Contact Centre Team To Drive Engagement Insights From The Fair Work Ombudsman Fwo
Creating a CX focused contact centre team to drive engagement: Insights from the Fair Work Ombudsman (FWO)
In this article, Zoe Mansfield, Assistant Director Frontline Voice at FWO explores the steps their contact centre has taken to move away from a traditional contact centre team approach to create a customer centric team culture, and the impact this is having on employee and customer engagement.
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