Driving A Digital And Cultural Revolution In Contact Centres Is Your Organisation Prepared
Driving a Digital and Cultural Revolution in Contact Centres: is your organisation prepared?
Ahead of the 18th Annual Government Contact Centre Summit 2018, Ole Nielsen, Acting Chief Digital Officer and Head of Digital Transformation at the ACT Government shares insight into how contact centre leaders can harness the opportunities of digital disruption to drive effective and customer-centric contact centre transformation.
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