We recently spoke with Lindsay Whelan, Manager, Quitline, Cancer Council Victoria, to understand how Cancer Council Victoria Used AI and ML to Re-Engage with Clients and Manage Sensitive Topics with Citizens.

Get your copy of the interview to explore Cancer Council Victoria's Digital transformation roll out strategies.

Are you eager to discover the key to delivering exceptional customer service in today's dynamic environment? Look no further!

We're thrilled to share an insightful interview with Erin McWhirter, Senior Customer Services Officer at Heritage NSW.

In this exclusive interview, Erin shares valuable insights on:

• Managing diverse inquiries in the contact center, from homeowners to industry professionals.
• implementing effective knowledge management strategies for seamless information sharing.
• Successfully navigating an internal transformation with Zendesk to enhance customer service.
• Building a positive employee experience that translates into happier customers.

Ready to revolutionize your approach to customer engagement? Download the interview now and gain access to the secrets of successful customer service.

In this interview transcript, Kevin Kelly, Manager Customer Service Delivery, Service SA, Department of the Premier and Cabinet shares insight how Service SA has set up a virtualised contact centre and the impact this has had on overall staff engagement, performance and customer satisfaction.