DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA
PwC report: Bringing all citizens on the digital journey
Australians value engagement and responsiveness from the government now more than ever before, so it’s important that governments are adapting to citizen expectations.
But what are Australians expecting? PwC Australia's Citizen Survey 2022 reveals the current attitudes and experiences of government services.
Explore the full report to discover how government services can adapt to ever-changing citizen needs.
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