In this presentation from the Contact
Centre Week for Government Summit 2018 Angela Hume, Customer Experience Manager at Bayside Council
Practical examples of
activities harnessed to aid coaching and development at Bayside Council
The impact of coaching
and representative development on the overall customer experience
Please note: That all fields marked with an asterisk (*) are required.
*Processing your payment may take a moment. Please click submit payment only once, and do not refresh this page. Doing so may result in your credit card being charged more than once.