DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
GovCC Infographic
11 ways government contact centres can embrace digitalisation
If you are interested in more specific case studies on successfully embracing digital channels to meet changing customer expectations, take a look at the agenda for the Government Contact Centre Summit 2016.
