15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW
Alex McFadden, Manager Operational Readiness at NSW State Emergency Services
NSW State Emergency Services Logo

Alex McFadden


Manager Operational Readiness
NSW State Emergency Services

Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019


11:40 AM Providing a Customer Centric Experience During Times of Emergency through Integration of Multiple Customer Channels

NSW State Emergency Service (SES) is an emergency and rescue service dedicated to assisting the community 24 hours a day, seven days a week, 365 days a year. This is thanks to the approximately 9,000 volunteers across the state that bring different skills, interests and backgrounds to the organization. This session will explore this how the SES operates and innovations in customer service.

  • Creating innovative ways for citizens to contact the SES, enabled by technology
  • Delivering an omni -channel customer experience
  • Integrating flexibility into the workplace to improve volunteer engagement

Check out the incredible speaker line-up to see who will be joining Alex.

Download The Latest Agenda