Andrea Hodson
National Senior Manager, Digital, Customer Experience Transformatio
Australia Post
Conference Day Two: Wednesday, 17th July 2019
Wednesday, July 17th, 2019
1:00 PM MyPost Case Study: Successful Digital Service Enhancement through Transformation and Product Innovation
MyPost is providing enhanced visibility, control and delivery options to customers, taking the lead from disruptors such as amazon to empower customers. Although the transformation of the entire organization to date has been huge, the goal now is to scale the MyPost experience across every parcel fulfilling the 2020 ‘Deliveries that make you smile’ vision. In this session:
- How the cross functional Discover and Delivery team are overcoming legacy IT systems to provide a great digital experience for MyPost customers
- How MyPost is continuing to diversify with new products and services, for example leveraging the app to provide personalised messaging
- Investing in new technology but being mindful to balance tech investment with great design in order to deliver
Check out the incredible speaker line-up to see who will be joining Andrea.
Download The Latest Agenda