Hear from contact centre experts at RapidCircle and NICE about how seamless integrations between Microsoft solutions and the CXone contact centre platform can help unite your workforce and delight your customers.

Business success in the modern working environment is driven by continued digital transformation. For many contact centre organisations, future success hinges on effectively transitioning from legacy software solutions to a cloud-based environment. In particular, better connections—underpinned by connected data—leads to organisations that are connected to the customer experience.

Organisations that fail to pivot to more flexible, cloud-based solutions risk falling behind their competitors and becoming trapped with legacy software solutions.

Microsoft solutions have emerged as a silver bullet for businesses of all types looking to achieve more efficient, streamlined operating practices. In the contact centre environment, Microsoft is an essential tool for success; however, organisations that partner with specialist contact centre solutions providers, which integrate seamlessly with Microsoft products such as Microsoft Teams and Microsoft Dynamics 365, stand to uncover even greater efficiencies and successes.

Damien Margaritis, Converged Communications Lead, RapidCircle joins Anthony Brown. Director Portfolio Solutions Engineering ANZ, NICE to take audiences on a journey to understand how a more carefully connected contact centre environment, powered by Microsoft, can better align businesses and deliver unparalleled, frictionless customer experiences.

Audiences will learn:

·        the current market and contact centre landscape, including how evolving technologies drive ongoing business success

·        how modern, cloud-based contact centre solutions empower businesses to overcome the limitations of legacy software

·        how organisations can break down barriers between customers and agents using web-native technologies to achieve frictionless experiences

·        why it’s essential to work with a software provider that is closely aligned with Microsoft’s progression and evolution.