15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW
Darren Sutton, Associate Director Customer Services at Health Share NSW
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Darren Sutton

Associate Director Customer Services
Health Share NSW

Conference Day One: Tuesday, 16th July 2019

Tuesday, July 16th, 2019

4:30 PM Advisory Board Panel Discussion: Creating the Contact Centres of the Future: Marrying Customer Centricity, Technology, People and Cultur

  • How do you improve the leadership & culture of your contact centre to engage contact centre agents and reduce attrition rates?
  • How do you integrate technology such as chat bots & AI to improve your contact centre customer experience?
  • How can you transform your contact centre to become more customer focused?

Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019

9:50 AM Delivering Training Strategies and Empowering Staff through Leadership & Culture

HealthShare NSW is the largest government shared services organisation in Australia consisting of more than 7000 employees who support patient care in NSW Health. This session will explore:

  • Why culture matters to leaders
  • Understanding the difference between Culture, Climate and Engagement
  • Leadership strategies and management actions the really impact how people behave in your organisation

Check out the incredible speaker line-up to see who will be joining Darren.

Download The Latest Agenda