Future-Ready Government, Designed Around People
Seamless, Smart, and Citizen-Centric Customer Contact & Digital Services
28-29 October 2025 | Hyatt Centric, Melbourne, Victoria
David Flanagan
Service Optimisation and Enablement Manager State Revenue Office
Conference Day Two: Wednesday, 29th October 2025
2:45 PM Closing Panel | The Future of Government Contact Centres: Always-On, Predictive & Proactive: Are We Ready?
A future-focused conversation exploring the technologies, mindsets, and models that will define the next decade of contact centre transformation in government.
→ Takeaway: Where to invest and what to prioritise to build proactive, AI-augmented services.
Check out the incredible speaker line-up to see who will be joining David.
Download The Latest Agenda
