Erin McWhirter

Senior Customer Services Officer Department of Planning and Environment Heritage NSW

Conference Day One: Tuesday, 28th October 2025

3:50 PM Panel Discussion | Happy Staff = Better Service: Using Technology to Enhance the Employee Experience

From automation and AI assistants to smart workflows and digital coaching—this panel explores how to reduce friction for staff and improve the quality of citizen interactions.

→ Takeaway: Tech-enabled workforce models that boost satisfaction, speed, and service quality.

Check out the incredible speaker line-up to see who will be joining Erin.

Download The Latest Agenda