Future-Ready Government, Designed Around People
Seamless, Smart, and Citizen-Centric Customer Contact & Digital Services
28-29 October 2025 | Hyatt Centric, Melbourne, Victoria
Erin McWhirter
Senior Customer Services Officer Department of Planning and Environment Heritage NSW
Conference Day One: Tuesday, 28th October 2025
3:50 PM Panel Discussion | Happy Staff = Better Service: Using Technology to Enhance the Employee Experience
From automation and AI assistants to smart workflows and digital coaching—this panel explores how to reduce friction for staff and improve the quality of citizen interactions.
→ Takeaway: Tech-enabled workforce models that boost satisfaction, speed, and service quality.
Check out the incredible speaker line-up to see who will be joining Erin.
Download The Latest Agenda
