Felicity Cox

Director, NSW Customer Service Commission
Department of Premier & Cabinet

Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019

6:00 PM Achieving Whole of Government Customer Satisfaction through Pioneering Citizen Programs

The Department of Premier & Cabinet is committed to enhancing the lives of the people of NSW by driving priorities, brokering outcomes and delivering programs and services.

How the department gains insight into the citizens of NSW
Championing and advocating for citizens
How this insight continues to shape the strategy and delivery of programs
Where contact centres fit in as part of this delivery

Check out the incredible speaker line-up to see who will be joining Felicity.

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