15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW
Felicity Cox, Director, NSW Customer Service Commission at Department of Premier & Cabinet
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Felicity Cox


Director, NSW Customer Service Commission
Department of Premier & Cabinet

Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019


6:00 PM Achieving Whole of Government Customer Satisfaction through Pioneering Citizen Programs

The Department of Premier & Cabinet is committed to enhancing the lives of the people of NSW by driving priorities, brokering outcomes and delivering programs and services.

  • How the department gains insight into the citizens of NSW
  • Championing and advocating for citizens
  • How this insight continues to shape the strategy and delivery of programs
  • Where contact centres fit in as part of this delivery

Check out the incredible speaker line-up to see who will be joining Felicity.

Download The Latest Agenda