A/NZ's Longest Running Contact Centre Event for Government

14 - 16 October, 2020 | Mercure Sydney Central, Sydney, NSW

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Gabrielle Angles

Executive Manager Customer Service Northern Beaches Council

Conference Day One: Tuesday, 16th July 2019

Tuesday, July 16th, 2019

2:50 PM Merging Three Previously Disparate Channels to Deliver an Integrated Customer Experience Strategy

The Northern Beaches Council was developed as a result of merging 3 councils into 1. These separate organisation had 300 staff each and combined accounts for 1800 staff. This session will explore change management strategies that were put in place to ensure an integrated customer experience strategy moving forward:

Developing of a CRM system
Integrating systems and processes of three different organisations
Developing a consistent customer culture within the organisation

Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019

3:20 PM Government Contact Centre Summit Panel Discussion: Driving Contact Centre Excellence though Customer Feedback, Technology and Culture

Check out the incredible speaker line-up to see who will be joining Gabrielle.

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Questions? Contact us on 61 (2) 9229 1000 or email registration@iqpc.com.au now!