DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES

21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA

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Ian Kingsford-Smith

Operations Lead Photon Energy

Panel Discussion | Embracing Customer Feedback to Improve Citizen Services

· Understanding customer expectations

· How to get customer feedback to improve service experiences

· Merging customer experiences, technology, people, and culture

Check out the incredible speaker line-up to see who will be joining Ian.