DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA
Jacqueline Shanahan
Service Design Chapter Lead – Director NDIS
Conference Day One: Tuesday, 24th October 2023
4:40 PM Panel Discussion | Ensuring Equitable Access for all Customers
· Balancing the needs of customers in digital and physical spaces
· Bridging the digital divide: ensuring equitable customer engagement and preventing alienation, no matter the approach
· Don’t forget about paper: what is the future of physical documentation?
Check out the incredible speaker line-up to see who will be joining Jacqueline.
Download The Latest Agenda
