The Department of Transport WA are currently undergoing a transformation,With already 80% of services and 400 000 customers online this journey focuses on improving the service culture within Department of Transport and enhancing the high value face to face experiences which take place in store and in their contact centre culture. This has been met with positive feedback from staff and a decline in OH&S incidents & unplanned absenteeism. This session will improve:
Moving away from a silo approach to contact centres and empowering staff rather than micromanaging
Delivering flexibility to support employees
Transitioning your leaders and workforce to new ways of working
Check out the incredible speaker line-up to see who will be joining Joan.
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