DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA
Kelly Donker
Coordinator Customer Relations Centre City of Wanneroo (WA)
Conference Day One: Tuesday, 24th October 2023
4:40 PM Panel Discussion | Ensuring Equitable Access for all Customers
· Balancing the needs of customers in digital and physical spaces
· Bridging the digital divide: ensuring equitable customer engagement and preventing alienation, no matter the approach
· Don’t forget about paper: what is the future of physical documentation?
Conference Day Two: Wednesday, 25th October 2023
12:10 PM Panel Discussion | Embracing Customer Feedback to Improve Citizen Services
Panel Discussion | Embracing Customer Feedback to Improve Citizen Services
· Understanding customer expectations
· How to get customer feedback to improve service experiences
· Merging customer experiences, technology, people, and culture
Check out the incredible speaker line-up to see who will be joining Kelly.
Download The Latest Agenda
