15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW
Kevin Bell, Director,  Customer Coordination at Access Canberra
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Kevin Bell

Director, Customer Coordination
Access Canberra

Conference Day One: Tuesday, 16th July 2019

Tuesday, July 16th, 2019

2:00 PM How to build a positive Contact Centre Workplace Culture in Order to Retain Staff and Increase Performance

This session will focus on practical takeaways regarding leadership & culture strategies that can be integrated into your contact centre
  • Access Canberra’s Business Plan and new recruiting initiatives 
  • Common recruitment errors
  • Improving your teams Leadership skills to build a happy an effective team
  • Effectively dealing with performance management issues
  • Empowering your employees during a time of significant change and uncertainty

Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda