Kevin Bell
Director, Customer Coordination
Access Canberra
Conference Day One: Tuesday, 16th July 2019
Tuesday, July 16th, 2019
2:00 PM How to build a positive Contact Centre Workplace Culture in Order to Retain Staff and Increase Performance
This session will focus on practical takeaways regarding leadership & culture strategies that can be integrated into your contact centre
- Access Canberra’s Business Plan and new recruiting initiatives
- Common recruitment errors
- Improving your teams Leadership skills to build a happy an effective team
- Effectively dealing with performance management issues
- Empowering your employees during a time of significant change and uncertainty
Check out the incredible speaker line-up to see who will be joining Kevin.
Download The Latest Agenda