Lindsay Whelan
Manager Quitline
Quitline Victoria
Conference Day One: Tuesday, 16th July 2019
Tuesday, July 16th, 2019
2:00 PM Driving Business Transformation through Chatbots & Artificial Intelligence
The Department of Education has taken a successful approach to internal and external customer facing chat bots. This session will explore:
- Overview of chat bots & Artificial intelligence and lessons learnt from their integration in the public sector
- Development of Virtual Training Assistant to assist with service delivery
- Developing chat bot technology that is specific to everyday users
- Practical takeaways to integrate this technology within your organisation
Conference Day Two: Wednesday, 17th July 2019
Wednesday, July 17th, 2019
11:40 AM Delivering an Omnichannel Customer Experience at Deakin University through Gaining an Understanding of Your Client Demographic
This session will explore the development of Deakin Universities prospective student enquires contact centre. Specifically:
- Exploring the business case behind the decision to establish a call centre
- Achieving a integrated solution to become omnichannel
- Gaining an understanding of their demographic and how to contact them eg. Through live chat, email, text message
- Exploring Deakins strategy for future growth
Check out the incredible speaker line-up to see who will be joining Lindsay.
Download The Latest Agenda