Executive Manager Call Centre Operations & Business Solutions
Life Flight Foundation
Conference Day Two: Wednesday, 17th July 2019
Wednesday, July 17th, 2019
1:00 PM Merging Contact Centre and Online Services Seamlessly at Life Flight Foundation through Automation
Life Flight Foundation has traditionally separated its systems for their contact center services and their online services. Launching in late 2018, the organization will now integrate a full digital solution that will automate the entire Life Flight Foundation fundraising operations and seamlessly merge all services and campaigns for enhanced service delivery in the future. By merging services, Life Flight Foundation can continue to provide quality aeromedical care and bring emergency, lifesaving medical treatment where it’s needed the most.
- Profit for Purpose: Exploring the decision to integrate business process outsourcing which reflects Life Flights commitment to social responsibility and community engagement
- Overcoming key challenges of data integration and aligning the two systems that traditionally ran separately Change Management: ensuring staff feel supported through this significant transformation