DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA
Martha Carr
Senior Manager, Contact Management Department of Education Victoria
Conference Day One: Tuesday, 24th October 2023
2:10 PM Government Use Case | Well-Being at the Call Face
The Victorian Department of Education’s general enquiry and complaints service desk manages over 100k calls/emails from clients each year, primarily parents of school-aged children. Hear about a variety of strategies the Victorian DoE general enquiry and complaints service desk has taken to support the wellbeing of their staff while creating a positive workplace culture focused on service excellence.
Check out the incredible speaker line-up to see who will be joining Martha.
Download The Latest Agenda
