DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES

21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA

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Melanie Darmanin

Head of Customer and Business Improvement City of Port Phillip

· Managing complex and varied customer needs with compact teams

· Streamlining operations to boost efficiencies

· Knowledge training to help team members deal with complex and varied customer needs

· How can automation unlock colleagues time to boost human services?

Panel Discussion | Embracing Customer Feedback to Improve Citizen Services

· Understanding customer expectations

· How to get customer feedback to improve service experiences

· Merging customer experiences, technology, people, and culture

Check out the incredible speaker line-up to see who will be joining Melanie.