Future-Ready Government, Designed Around People
Seamless, Smart, and Citizen-Centric Customer Contact & Digital Services
28-29 October 2025 | Hyatt Centric, Melbourne, Victoria
Melissa Thompson
Customer Service Manager Whitehorse City Council
Conference Day One: Tuesday, 28th October 2025
10:10 AM Panel Discussion | Seamless Citizen Experience, Even at Scale: Bridging High Volumes, Channel Fragmentation & Rising Expectations
Exploring what it takes to deliver seamless, equitable service experiences across touchpoints—while managing complexity, high demand, and rising citizen expectations.
→ Takeaway: Channel strategies and integration insights to improve service quality and responsiveness.
Conference Day Two: Wednesday, 29th October 2025
2:05 PM Panel Discussion | Data-Driven Operations: From Insight to Action
Hear how leading agencies are turning data into live decision support—improving performance, pre-empting issues, and delivering better citizen outcomes.
→ Takeaway: Tactics to go beyond dashboards and create a culture of continuous improvement.
Check out the incredible speaker line-up to see who will be joining Melissa.
Download The Latest Agenda
