15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW
Peter Buckmaster, Director of Digital Experience at NSW Department of Education

Peter Buckmaster

Director of Digital Experience
NSW Department of Education

Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda

Conference Day One: Tuesday, 16th July 2019

Tuesday, July 16th, 2019

2:10 PM Driving Business Transformation through Chatbots & Artificial Intelligence

The Department of Education has taken a successful approach to internal and external customer facing chat bots. This session will explore:

  • Overview of chat bots & Artificial intelligence and lessons learnt from their integration in the public sector
  • Development of Virtual Training Assistant to assist with service delivery
  • Developing chat bot technology that is specific to everyday users
  • Practical takeaways to integrate this technology within your organisation