DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA
Rebecca McStay
Segment Management Lead Inland Revenue NZ
Conference Day One: Tuesday, 24th October 2023
2:40 PM Panel Discussion | Happy Staff Happy Customers: Supporting Team Engagement in Contact Centres
· Ensuring team members are happy and engaged in operations and business goals
· Transforming KPIs: what does success look like in a government call centre and how can we help team members achieve?
· From fatigue to buy in: leveraging internal promoters to showcase success stories
· Continuous learning: supporting team member development and ensuring a strong knowledge base for complex queries
· The turnover battle: keeping team members supported in a competitive hiring market
Check out the incredible speaker line-up to see who will be joining Rebecca.
Download The Latest Agenda
