15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW
Roy Hazelwood, Contact Centre Manager at Anglicare

Roy Hazelwood


Contact Centre Manager
Anglicare

Check out the incredible speaker line-up to see who will be joining Roy.

Download The Latest Agenda

Conference Day One: Tuesday, 16th July 2019

Tuesday, July 16th, 2019


12:00 PM Leadership

Up skilling staff and developing staff to work across all areas

Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019


1:40 PM Driving Cultural Transformation at Anglicare Through Building a Supportive Staff Culture at Anglicare

Anglicare is currently rolling out its 10 year strategic plan to significantly increase its presence in areas of greatest need and be renowned for care, compassion and excellence. This session will explore Customer Contact Centre aspects:

  • Strategies to involve and engage staff throughout culture transformation 
  • Developing a better view of the customer
  • Increasing staff support through developing a concierge service