15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW
Kirsty Chorazy, Contact Centre Performance & Improvement Manager at Service NSW

Kirsty Chorazy


Contact Centre Performance & Improvement Manager
Service NSW

Check out the incredible speaker line-up to see who will be joining Russell.

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Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019


12:00 PM Delivering Digital Change and Supporting Staff on The Transformation Journey at Service NSW

Service NSW has recently undertaken a journey to drive performance in a high volume contact centre. This session will explore:

  • Driving performance in a high volume contact centre
  • Development of a flexible working program for 160 agents to enable 365 operations
  • How Service NSW will deliver an Omni- Channel customer experience and support staff on the journey
  • Strategies for employee empowerment and engagement