Future-Ready Government, Designed Around People
Seamless, Smart, and Citizen-Centric Customer Contact & Digital Services
28-29 October 2025 | Hyatt Centric, Melbourne, Victoria
Shanna Kripp
Product Owner of CRM Maitland City Council
Conference Day Two: Wednesday, 29th October 2025
11:35 AM Government Keynote | Connect, Click, Change: Putting People at the Heart of Digital transformation
Digital transformation is not just about upgrading systems; it's about empowering people. In this session, we’ll explore how local government can drive meaningful change by placing communities, staff, and stakeholders, at the centre of digital initiatives. Drawing on real world examples and practical insights, this presentation will highlight the critical role of engagement, communication, and capability-building in ensuring technology delivers lasting value.
Join us to unpack strategies for building digital confidence across diverse workforces, fostering a culture of innovation, and ensuring transformation efforts are inclusive, sustainable, and people powered.
Check out the incredible speaker line-up to see who will be joining Shanna.
Download The Latest Agenda
