Future-Ready Government, Designed Around People
Seamless, Smart, and Citizen-Centric Customer Contact & Digital Services
28-29 October 2025 | Hyatt Centric, Melbourne, Victoria
Sharon Ryan
Legal Help Reform Implementation Manager Victorian Legal Aid
Conference Day Two: Wednesday, 29th October 2025
10:05 AM Victoria Legal Aid Case Study | Designing for Impact: Building Accessible, Connected & People First Services
Modern service design is prioritising accessibility, connection, and workforce wellbeing. Future-focused operating models are shifting away from one-size-fits-all delivery toward tailored experiences that meet people where they are, strengthen collaboration across ecosystems, and empower teams to thrive. This session explores how to embed these principles into sustainable service transformation—through culture, capability, and continuous learning.
→ Takeaway: Approaches to designing public services that are more accessible, more connected, and more sustainable for the teams delivering them
Check out the incredible speaker line-up to see who will be joining Sharon.
Download The Latest Agenda
