Although government and citizen service providers across Australia strive to constantly improve the quality of service, recent studies show that 83% of citizens think our agencies & service providers need to improve the citizen experience. Furthermore, expectations are constantly on the rise, with research showing Aussies are 38% less patient than 12 months ago, and 33% are more likely to take action when receiving poor product or service.

So how can government contact centres meet the rising expectations in the changing economy? Join this session to learn how Generative AI is transforming contact centres by augmenting employee experience and career development, in addition to boosting productivity by automating repetitive tasks and democratising knowledge.