Future-Ready Government, Designed Around People
Seamless, Smart, and Citizen-Centric Customer Contact & Digital Services
28-29 October 2025 | Hyatt Centric, Melbourne, Victoria
Stephen Bond
Director, Service Delivery Projects Defence Housing Australia
Conference Day One: Tuesday, 28th October 2025
2:15 PM Panel Discussion | Leadership in the Age of Disruption: How Public Sector Executives Are Managing Risk, Culture & Innovation
Hear from senior leaders on balancing long-term transformation with immediate service delivery, and how they lead through uncertainty, political shifts, and workforce evolution.
→ Takeaway: Proven strategies to lead with vision while staying grounded in delivery realities.
Conference Day Two: Wednesday, 29th October 2025
2:45 PM Closing Panel | The Future of Government Contact Centres: Always-On, Predictive & Proactive: Are We Ready?
A future-focused conversation exploring the technologies, mindsets, and models that will define the next decade of contact centre transformation in government.
→ Takeaway: Where to invest and what to prioritise to build proactive, AI-augmented services.
Check out the incredible speaker line-up to see who will be joining Stephen.
Download The Latest Agenda
