A/NZ's Longest Running Contact Centre Event for Government

14 - 16 October, 2020 | Mercure Sydney Central, Sydney, NSW

VIEW EARLY AGENDA

Sponsorship Enquiry

Tony Gately ASM

Assistant Commissioner, Director, Control Centres NSW Ambulance

Conference Day One: Tuesday, 16th July 2019

Tuesday, July 16th, 2019

3:30 PM Delivering Improved Staff Experience and Response Times for Patients Through Connected Technology at NSW Ambulance

NSW ambulance has five control centers which receive emergency Triple Zero (000) and non-emergency telephone requests for ambulance services. These Control centers are located in Sydney, Newcastle, Wollongong and Dubbo and coordinate ambulances within their geographic area. NSW ambulance also has an Aeromedical Control Centre, located in Sydney, which coordinates urgent and routine aeroplane and helicopter transfers within New South Wales. This session will explore how these centers operate through:

Technology such as sophisticated software used by control center officers to prioritize every call based on questions answered by the caller. They then assign the closest appropriate ambulance vehicle utilizing GPS tracking technology.
Details of emergency and non-emergency calls are transmitted to a mobile data terminal located in the front cabin of the ambulance. This pr ovides paramedics with relevant patient information before they reach their destination.
Priorising all emergency calls to ensure ambulances travel under lights and sirens for the most serious calls.

Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda

In Partnership With :

Questions? Contact us on 61 (2) 9229 1000 or email registration@iqpc.com.au now!