Tony Gately ASM
Assistant Commissioner, Director, Control Centres
Conference Day One: Tuesday, 16th July 2019
Tuesday, July 16th, 2019
3:20 PM Delivering Improved Staff Experience and Response Times for Patients Through Connected Technology at NSW Ambulance
NSW ambulance has five control centers which receive emergency Triple Zero (000) and non-emergency telephone requests for ambulance services. These Control centers are located in Sydney, Newcastle, Wollongong and Dubbo and coordinate ambulances within their geographic area. NSW ambulance also has an Aeromedical Control Centre, located in Sydney, which coordinates urgent and routine aeroplane and helicopter transfers within New South Wales. This session will explore how these centers operate through:
- Technology such as sophisticated software used by control center officers to prioritize every call based on questions answered by the caller. They then assign the closest appropriate ambulance vehicle utilizing GPS tracking technology.
- Details of emergency and non-emergency calls are transmitted to a mobile data terminal located in the front cabin of the ambulance. This pr ovides paramedics with relevant patient information before they reach their destination.
- Priorising all emergency calls to ensure ambulances travel under lights and sirens for the most serious calls.