15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW
Trudie Hurst, Group Manager Customer Service Delivery at Southland District Council New Zealand

Trudie Hurst


Group Manager Customer Service Delivery
Southland District Council New Zealand

Check out the incredible speaker line-up to see who will be joining Trudie.

Download The Latest Agenda

Conference Day One: Tuesday, 16th July 2019

Tuesday, July 16th, 2019


3:30 PM Transforming the Customer Experience at Southland District Council through Leadership & Culture

Southland district council has undergone significant transformation over the past 2 years. This session will explore:

  • Strategies to support your staff through transformation
  • Building a cross functional team
  • Increasing contact centre performance by keeping your staff engaged
  • Taking what we have learnt on the journey and applying it to the IT space