Trudie Hurst
Group Manager Customer Service Delivery
Southland District Council New Zealand
Check out the incredible speaker line-up to see who will be joining Trudie.
Download The Latest AgendaConference Day One: Tuesday, 16th July 2019
Tuesday, July 16th, 2019
3:30 PM Transforming the Customer Experience at Southland District Council through Leadership & Culture
Southland district council has undergone significant transformation over the past 2 years. This session will explore:
- Strategies to support your staff through transformation
- Building a cross functional team
- Increasing contact centre performance by keeping your staff engaged
- Taking what we have learnt on the journey and applying it to the IT space