Trudie Hurst

Group Manager Customer Service Delivery Southland District Council New Zealand

Conference Day One: Tuesday, 16th July 2019

Tuesday, July 16th, 2019

3:30 PM Transforming the Customer Experience at Southland District Council through Leadership & Culture

Southland district council has undergone significant transformation over the past 2 years. This session will explore:

  • Strategies to support your staff through transformation
  • Building a cross functional team
  • Increasing contact centre performance by keeping your staff engaged
  • Taking what we have learnt on the journey and applying it to the IT space

Check out the incredible speaker line-up to see who will be joining Trudie.

Download The Latest Agenda