DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
Serco
Serco has extensive experience in operating multi-channel contact centres within complex, high security environments, enabling citizens to seamlessly access government services. We enable government to deliver better public services to more citizens, across metropolitan, regional and remote areas, with less taxpayer investment. As a supplier exclusively to government clients, we focus on improving the citizen experience and reducing costs, while promoting an increase in digital channel usage. Our contact centre solutions fully integrate with existing platforms and streamline service outcomes.
Website: https://www.serco.com/aspac
