GOVCC - Government Contact Centre Summit
Transforming Government Contact Centres for Better Citizen Service
18-19 March 2026 | Royal Randwick Racecourse, Sydney
Transforming Government Contact Centres for Better Citizen Service
Expect bold ideas, practical strategies, and real-world solutions for transforming citizen experience. From AI-powered contact centres to human-centred service design, our sessions are designed to equip you with tools you can apply the moment you return to the office.
Join us to learn from inspiring case studies, engage in hands-on workshops, and connect with peers who are leading the way in digital government transformation. GovCC 2026 isn’t just about insights - it’s about action.
Let’s rethink government service together and deliver experiences that truly matter to citizens.
is where the future of government service delivery takes shape. As citizen expectations grow and system complexity increases, this is the only event in the region solely focused on transforming contact centres, digital services, and frontline operations across all levels of government.
Exclusive to CCW+GOVCC!
IN CONVERSATION WITH ADAM GILCHRIST: MASTERING THE GAME OF LEADERSHIP AND PERFORMANCE
IN CONVERSATION WITH ADAM GILCHRIST: MASTERING THE GAME OF LEADERSHIP AND PERFORMANCE
Adam Gilchrist — one of the most admired cricketers of all time, record-breaking wicketkeeper-batsman, and Vice-Captain of Australia’s most dominant sporting era — joins CCW+GOVCC 2026 for a rare and exclusive conversation on leadership, performance, and the mindset of champions.
With untold stories from the dressing room, lessons from the field, and a live audience Q&A, this session promises an unforgettable mix of motivation, honesty, and humour — leaving every CCW attendee fired up to lead, perform, and play their best game.
This is an unmissable moment. One stage. One morning. One legend. Only at CCW + GOVCC 2026.
And They’re Off! The Race Toward CX Excellence Begins at GOVCC
Adam Gilchrist
Leadership Keynote
Cricket Australia
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director
ATO
Peter Jackowski
Head of Delivery - Consumer Energy Solutions
SEC Victoria
Matthew Wormald
A/Assistant Commissioner
Fire and Rescue NSW
San Chander
Director Engagement, Program Governance, Executive Director and Identity for NSW
Digital NSW
Bronwyn Riley
Head of Core Customer Services
Commonwealth Superannuation Corporation
Nandita Sharma
Director, Ai Standards (Commonwealth)
Digital Transformation Agency
Chirag Lodhia
Director, Digital Health Training & Adoption Digital Pathology Contact Centre
Monash Health
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
Sophie Uldrich
Senior Manager of Customer Services
Transport Accident Commission
Carla Armanet
Executive Director, CX & Engagement
Metropolitan Memorial Parks
Matt Hou
Customer Engagement Team Manager
Western Sydney Local health District - Mount Druitt Hospital
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Anna Thomas
Customer Experience Lead
icare NSW
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
Kirsty Robinson
Customer Experience Director
TAFE Queensland
Wes Self
Chief Operating Officer
GMHBA
Scott Unwin
Senior Manager
Service NSW
Julie Corn
Commissioner of Department of Emergency Communications/911
Department of Emergency Communications
BECAUSE OUR CITIZENS DESERVE THE BEST
Top Reasons You Should Attend GovCC 2026
AI Isn’t the Future, It’s Now
See how AI is already transforming government service delivery today — from automating routine tasks to empowering staff to focus on meaningful, high-value interactions that drive real outcomes for citizens.
Turn Data Into Decisions
Discover how advanced analytics and data integration can transform raw information into actionable insights. Learn how leading agencies are using data to predict demand, personalise citizen interactions, and make faster, evidence-based decisions.
CX That Counts - Elevate Every Interaction
Learn how to deliver seamless, consistent, and meaningful experiences across every citizen touchpoint — from calls and chats to digital self-service channels.
Meet. Match. Connect. 1-2-1 Meetings at GOVCC ANZ
Exclusive, pre-scheduled meetings that connect solution providers with senior decision-makers - limited places ensure every conversation counts.
Twice the Audience. Twice the Opportunity.
This year, CCW ANZ and GovCC come together for one dynamic experience - connecting CX, contact centre, and service delivery leaders from across Australia’s enterprise and government sectors.
Future-Proof Your Centre: Anticipate Change Before It Happens
Stay ahead of emerging challenges by understanding citizen experience, technology, and workforce trends before they become urgent problems
Human + Tech = Magic: Balancing Automation with Empathy for Exceptional Citizen Service
Discover how to combine intelligent automation with human empathy to deliver faster, smarter, and more personalised citizen experiences.
Leadership Keynote from Adam Gilchrist
Share a handshake. Snap a photo. Feel the energy as Gilly connects with attendees. This isn’t just a meet-and-greet, it’s a moment of connection, inspiration, and pure CCW+GOVCC magic.
Download the Prospectus
Shape the Conversation: Sponsor GovCC 2026
For the first time ever, CCW will be co-located with GovCC - Australia’s only dedicated event for government contact centres and citizen experience leaders.
Together, they form a dual powerhouse platform: two distinct programs, two targeted audiences, and one dynamic exhibition and networking environment designed to maximise visibility, access, and results.
At CCW + GovCC 2026 - You won’t just be seen. You’ll be embedded in the moments that matter.
We’re not looking for every solution provider. We’re looking for the right ones - the ones ready to lead the conversation, deliver value, and build relationships that drive real business results
The Industry's Most Exciting Night of the Year!
The 2026 CCW + GOVCC Excellence Awards Night promises to be bigger and better, celebrating the brightest minds and most innovative companies in the customer contact industry.
Taking place on March 18th, 2026, this prestigious evening will shine a spotlight on the teams and individuals who are driving the future of customer experience (CX) and redefining excellence in the contact centre space.
From award-winning contact centers to ground breaking technological innovations, the night will showcase the exceptional talent, leadership, and dedication that are shaping the next era of CX transformation. Join us as we honor the pioneers pushing the boundaries of customer contact and celebrate their remarkable achievements
ORGANISATIONS REPRESENTED AT GOVCC:
What Our GOVCC Attendees are Saying...
