The information is out there. A consensus has been reached. Call Center IQ (CCIQ) settled the "multichannel" and "omnichannel" definition debate with their recent survey. Building on CCIQ’s findings, we’ve created a white paper chock-full of valuable information to help your brand understand and implement an effective customer engagement strategy when moving to an omnichannel environment.
Download PDF AttachmentUpcoming Events
Customer Contact Week Asia 2024
July 16 - 19, 2024
One Farrer, Singapore
Register Now |
View Agenda |
Learn More
Chief Experience Officer Exchange July 2024
July 17 - 19, 2024
The Guest House at Graceland | Memphis, TN
Register Now |
View Agenda |
Learn More
CCW Executive Exchange August 2024
August 14 - 16, 2024
The InterContinental | New Orleans, LA
Register Now |
View Agenda |
Learn More