Sign up to get full access to all our latest content, research, and network for everything customer contact.

Multichannel vs. Omnichannel: Understanding the CX World's Most Elusive Buzzwords




We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights click here. By clicking the "Download button" you agree to the terms of our Privacy Policy.

The information is out there. A consensus has been reached. Call Center IQ (CCIQ) settled the "multichannel" and "omnichannel" definition debate with their recent survey. Building on CCIQ’s findings, we’ve created a white paper chock-full of valuable information to help your brand understand and implement an effective customer engagement strategy when moving to an omnichannel environment.

RECOMMENDED