Multichannel vs. Omnichannel: Understanding the CX World's Most Elusive Buzzwords
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
The information is out there. A consensus has been reached. Call Center IQ (CCIQ) settled the "multichannel" and "omnichannel" definition debate with their recent survey. Building on CCIQ’s findings, we’ve created a white paper chock-full of valuable information to help your brand understand and implement an effective customer engagement strategy when moving to an omnichannel environment.