CCIQ Presents: Executive Report on Call Center Technology
Whether you’re buying new technology for your contact center or just want to get the most out of your current technology, CCIQ’s Executive Report on Call Center Technology: Adoption, Reliability and Usability can help.
This latest report from CCIQ Research reveals key trends in contact center technology – from American Express, Best Buy, MetLife and many others – including:
- Adoption rates and 12-month purchasing plans by technology, including service channels
- Reliability and Usability performance ratings for specific technologies
- Common causes for reliability and usability failures – and how to fix them
- Recommendations for selecting technologies and vendors
Get your complimentary copy of CCIQ’s Executive Report on Call Center Technology: Adoption, Reliability and Usability now.