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CCIQ Presents: Executive Report on Call Center Technology




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Whether you’re buying new technology for your contact center or just want to get the most out of your current technology, CCIQ’s Executive Report on Call Center Technology: Adoption, Reliability and Usability can help.

This latest report from CCIQ Research reveals key trends in contact center technology – from American Express, Best Buy, MetLife and many others – including:

  • Adoption rates and 12-month purchasing plans by technology, including service channels
  • Reliability and Usability performance ratings for specific technologies
  • Common causes for reliability and usability failures – and how to fix them
  • Recommendations for selecting technologies and vendors

Get your complimentary copy of CCIQ’s Executive Report on Call Center Technology: Adoption, Reliability and Usability now.

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