Leveraging Partnerships with the Private Sector to Improve Operations

Rosetta Carrington Lue, Deputy Managing Director of Philadelphia's 311 Call Center, discusses how collaborating with the private sector when working in a government-oriented call center environment can benefit operations. Lue touches on thinking outside the box, and how 311 Philadelphia works effectively with the private sector. Want to hear more from Rosetta? Check out Call Center IQ's exclusive interview with Lue and 311NYC's Joe Morrisroe in Miami here. To continue reading this story Click Here