Leveraging Partnerships with the Private Sector to Improve Operations

Posted: 01/30/2011

Rosetta Carrington Lue, Deputy Managing Director of Philadelphia's 311 Call Center, discusses how collaborating with the private sector when working in a government-oriented call center environment can benefit operations. Lue touches on thinking outside the box, and how 311 Philadelphia works effectively with the private sector.

Want to hear more from Rosetta? Check out Call Center IQ's exclusive interview with Lue and 311NYC's Joe Morrisroe in Miami here.

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.