NYC311: Tapping Into the Pulse of the City

NYC311's Executive Director Joseph Morrisroe opens the doors to the NYC311 headquarters downtown, where Call Center IQ had the opportunity to speak with a number of call center reps, trainers, supervisors and managers about why they find the organization important and how they handle difficult calls, along with stories of some of the more human and challenging calls, both serious and humorous. NYC311 ended the year with 19.7 million total calls, a new record, and 5% higher than last year. 31... To continue reading this story Click Here