NYC311: Tapping Into the Pulse of the City
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NYC311's Executive Director Joseph Morrisroe opens the doors to the NYC311 headquarters downtown, where Call Center IQ had the opportunity to speak with a number of call center reps, trainers, supervisors and managers about why they find the organization important and how they handle difficult calls, along with stories of some of the more human and challenging calls, both serious and humorous.
NYC311 ended the year with 19.7 million total calls, a new record, and 5% higher than last year. 31...
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Joseph Morrisroe
government call center
NYC311
angry customers
call center handling
city of New York
911
