Top 7 Call Center Objectives for 2014-15

If you are like most call center leaders, you will often find yourself wondering which metrics to use when evaluating call center performance. If you are a good one, you will remember that the more pivotal question concerns what your call center is trying to achieve. Performance metrics enable businesses to assess success and therefore must be representative of what defines success within a given organization. If not set against the backdrop of objectives that matter to the business and i... To continue reading this story Click Here