Forrester Research, Inc., looked at how customers interact with organizations and found that traditional call center solutions won’t satisfy today’s savvy consumers – they want proactive notifications, interactive content delivered to their inbox and customized messages based on their channel preferences. Find out more in this February 2012 report entitled Update 2012: Proactive Outbound Notification Saves Money, featuring SoundBite Communications.
Download PDF AttachmentUpdate 2012: Proactive Outbound Communication Saves Money
Customer Contact Week | 08/28/2012