6 Reasons Your Call Center Should Introduce a Unified Agent Desktop

Every 30 seconds, a contact center agent somewhere breaks a hand after punching a computer monitor. Only YOU can prevent shattered knuckles. How? By providing agents with a desktop that actually allows them to do their job and take care of customers. Unfortunately, such a desktop isn’t what’s gracing the workstations in most contact centers. According to recent industry research: More than one in three companies cite disconnected and complex agent desktops as a key obsta... To continue reading this story Click Here